This project was to help one of our clients (name not disclosed for confidentiality purposes) move its negative NPS score (-27) to a positive one.

 

The score was for their IT team which provided Infrastructure services to other Organizations. The Organization was consistently suffering from bad customer reviews/feedback.

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Within a year, we changed the customer feedback picture completely. From being unsatisfied, always complaining customer - we brought their clients to understand them, their processes and to be a happy one.

The transformation not only brought satisfaction on the client ratings but the employees also started being happier due to work satisfaction.